Novus Research domestic USA
Shipping Policy
All US domestic orders will be shipped via US Mail First Class or US Mail Priority depending on weight. If there are any concerns regarding secure delivery of your package in your area, please notate special instructions in your order. Alternatively, you can request your package to be left at your local post office to be picked up (I.D. required).
For information on lost or stolen packages, see below.
Orders are typically processed in one to two days.
International Shipping (NON U.S. ORDERS):
International Customers orders will be shipped by US Global Mail First Class. Charges are based on destination. If there are any concerns regarding secure delivery of your package in your area, please notate special instructions in your order. Note that "Signature Required" is not available for international orders, however, we can request your package to be left at your local post office to be pick up (I.D. required).
Receiver is responsible for all exported content. It is the consumers responsibility to know the laws and regulations for importing products into their country. Receiver is responsible for any losses and Novus Research does not guarantee successful delivery due to import/export laws and regulations that the consumer is responsible for. It is the consumers sole responsibility to only order what is legal for sale in their country. Receiver is responsible for any and all duty and/or VAT.
We will ship the package if you place an order, but please be aware that you are responsible for shipping costs regardless of whether you actually receive your package. We cannot be responsible for any tariffs, customs restrictions , or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions. You alone are responsible for any duties or taxes that may apply to the shipment of any products to your country. By law, we are obligated to report the exact amount of the sale on the Customs form. As a customer, you are responsible to comply with International, National or local laws regulating importation of products that you may purchase. It is entirely your responsibility to NOT order items that are illegal to import into your country. There is usually not an importation problem, but occasionally they occur. The risk is yours. You will be responsible for the entire package cost if it is seized and we do not get it back.
If for any reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, you are still responsible for any shipping charges.
If an order sent by us to you is refused delivery by customs due to unauthorized ingredients or contents, Novus Research is not to be held responsible for any losses or costs incurred by the customer. If the shipment is abandoned the customer will not receive a refund or credit of any kind. If in any case we received a return of any shipment refused by customs authorities of any country, Novus Research will credit the customer for the value of the unopened and un-tampered products purchased. No refund on shipping charges incurred for the return of the shipment or shipping charges sending the product.
We will process the order once total payment has been received.
By ordering, you agree to be bound by these terms.
Currently restricted countries: South Africa, we cannot ship anything to this country. Canada, we cannot ship Brain Lightning to this country, all other products can be shipped.
All countries have import regulations and/or restrictions regarding supplements; if you have any questions regarding importation, you will need to check with your country's customs regulations. We do not guarantee delivery beyond U.S.A. addresses. All orders will be mailed via U.S. Mail International First Class. We do not use UPS or FedEx for international shipments of retail products.
We can ship our other products to Canada, UK, Switzerland, Australia, New Zealand, Hong Kong and Japan. These are the only counties to which we can ship without difficulties. Other countries have import restrictions on specific kinds of products or a history of customs problems or theft. Do not order a product if your country is not listed above.
To Review:
1. Please read our International Shipping Policy.
2. Place your order on the shopping cart.
3. Confirmation of funds received, and your order will be shipped.
Lost or Stolen Packages
We at Novus care very much that you receive your orders with ease. However, with the rise of "porch package theft", awareness and extra precautions would be highly recommended. Please note that USPS shipping insurance does not cover stolen packages, once USPS notates "Delivered", their contract and our contract are complete.
Domestic USA: If there are any concerns regarding secure delivery of your package in your area, please notate special instructions in your order. Alternatively, you can request your package to be left at your local post office to be picked up (I.D. required).
International Shipping: If there are any concerns regarding secure delivery of your package in your area, please notate special instructions in your order. Note that "Signature Required" is not available for international orders, however, we can request your package to be left at your local post office to be picked up (I.D. required).