Novus Research International Shipping Policy

Brain Lighting: We will ship this product only to Australia, New Zealand, UK, Hong Kong and Japan. 

We can ship our other products to Canada, UK, Australia, New Zealand, Hong Kong and Japan. These are the only counties to which we can ship without difficulties. Other countries have import restrictions on specific kinds of products or a history of customs problems or theft. Do not order a product if your country is not listed above. All orders are only mailed via Global Express Mail. We do not use Air Mail, UPS or FedEx for international shipments of retail products.

Because of rampant fraud on international orders, you must check with us after you submit your order on the shopping cart (which only computes US domestic postage) to establish the final price including international shipping (Global Express Mail only). Once the price for your order has been established, you MUST fax us the CREDIT CARD AUTHORIZATION FORM (PDF) after you print it out - be sure to sign the form and initial it where indicated. NO international orders will be filled without receipt of the credit card authorization form.

To Review:

1. Please read our International Shipping Policy.

2. Place your order on the shopping cart.

3. We will email you with the final amount including shipping and handling charges.

4. Download, print and fill out the Credit Card Authorization form, and FAX it to the number at the top of the form.

5. Your account will be charged and your order will be shipped.

 

International Shipping (NON U.S. ORDERS):

We will ship the package if you place an order, but please be aware that you are responsible for shipping costs regardless of whether you actually receive your package.  We cannot be responsible for any tariffs, customs restrictions , or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions. You alone are responsible for any duties or taxes that may apply to the shipment of any products to your country. By law, we are obligated to report the exact amount of the sale on the Customs form. As a customer, you are responsible to comply with International, National or local laws regulating importation of products that you may purchase. It is entirely your responsibility to NOT order items that are illegal to import into your country. There is usually not an importation problem, but occasionally they occur. The risk is yours. You will be responsible for the entire package cost if it is seized and we do not get it back. 

If for any reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, you are still responsible for any shipping charges. 

If an order sent by us to you is refused delivery by customs due to unauthorized ingredients or contents, Novus Research is not to be held responsible for any losses or costs incurred by the customer. If the shipment is abandoned the customer will not receive a refund or credit of any kind. If in any case we received a return of any shipment refused by customs authorities of any country, Novus Research will credit the customer for the value of the unopened and un-tampered products purchased. No refund on shipping charges incurred for the return of the shipment or shipping charges sending the product.

Important: If you wish to know the FINAL COST  (with shipping included) BEFORE YOU PLACE YOUR ORDER. PLEASE EMAIL US, tell us what you want to order and where you live. You can then let us know whether or not to proceed.

Once the order has been shipped, you are responsible for paying for the order, plus shipping costs.

By ordering, you agree to be bound by these terms.

International Customers will  orders shipped by US Global EXPRESS mail. Charges are based on destination. Receiver is responsible for all exported content. It is the consumers responsibility to know the laws and regulations for importing products into their country. Receiver is responsible for any losses and Novus Research does not guarantee successful delivery due to import/export laws and regulations that the consumer is responsible for. It is the consumers sole responsibility to only order what is legal for sale in their country. Receiver is responsible for any and all duty and/or VAT.